Frequently asked questions

How long does it take to ship your products?

We take 2 to 4 days to process your order, then 2 to 3 weeks for delivery.

Do you ship worldwide?

Yes, we do. We ship worldwide.

Where do we ship from?

Our offices are located in Switzerland. Our international warehouse is located in China.

Do you provide tracking information?

Yes, just wait 3 days after your order and ask us via email at

What happens if some items are missing from my order?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries.The rest of the order will probably arrive shortly.

I've received a damaged item. What can I do about it?

We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address: and we'll send a similar replacement item as quickly as possible.

Where are you located?

We are located in Switzerland.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package, or would like to inquire about tracking, please contact us at

Do you have a refund policy?

We do our best to resolve any problems our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, provided the recourse is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.